Returns & Exchanges

Need a different size or changed your mind? We've made it easy.

  • Return period: within 14 days of delivery
  • Exchange options: switch size or style
  • Conditions: items must be unworn, unwashed and with original tags attached
  • How to return: submit a return request from your order in My Account

Non-returnable items

  • Used, washed or altered items
  • Items with perfume, stains or any modifications
  • Accessories and soirée wear

Defective products

If an item is defective, you have 30 days from the purchase date to request a refund. Proof of the defect (for example clear product photos) may be required.

Refunds

  • Refunds are issued once the returned item has been inspected and approved.
  • Refunds go back to the original payment method within 7–14 business days.
  • If you paid cash on delivery, the refund is sent to your bank account or e-wallet (not in cash).
  • If returned items don't meet the conditions, they may be sent back to you at your own cost or refunded with a deduction.

How to start a return

  1. Open the order in My Account and request a return.
  2. Follow the instructions and provide the requested details.
  3. Schedule collection with the courier as per the confirmation email.

Need help? Email support@jakamenegypt.com or call +20 108 099 4753.