FAQs

Confidence starts with clarity. Find answers to your most common questions below.

Orders & payment

What payment methods do you accept?

We accept Visa, MasterCard, Meeza and Cash on Delivery. All online transactions are secured with industry-standard encryption to protect your information.

Can I modify or cancel my order after placing it?

If your order hasn't been processed yet, contact us immediately to modify or cancel it. Once it has shipped, changes are no longer possible — but we'll be happy to help with a return or exchange.

Shipping & delivery

How long will my order take to arrive?

Orders are processed within 1–2 business days and delivered within 2–3 business days depending on your location. You'll receive a tracking link once your order is dispatched. See Shipping & Delivery.

Do you offer in-store pickup?

Online orders are delivered only. You're always welcome to visit any of our 9 branches across Egypt to browse and buy in store.

Returns & exchanges

How do I start a return or exchange?

Returns and exchanges are accepted within 14 days of delivery. The item must be unworn, unwashed and with its original tags. Start the process from your order in My Account. See Returns & Exchanges for full details.

Sizing & stores

How do I choose the right size?

Each Jakamen piece is tailored for a modern, structured fit. Use our Size Guide to find your ideal fit, based on measurements in centimetres. If you're between sizes, we recommend the larger one — or visit one of our stores for an in-person fitting.

Where are your stores located?

We have 9 branches across Egypt, including City Center Almaza and Mall of Egypt. Use our Store Locator to find the nearest one.

Customer service

How do I contact customer service?

Phone / WhatsApp: +20 108 099 4753
Email: info@jakamenegypt.com
Hours: Sunday – Thursday, 10:00 AM – 6:00 PM

We're here to help with sizing, orders, delivery or styling tips — anything you need.